Terms of Service
Shift Intelligence Last updated: July 22, 2026
1. Agreement to Terms
These Terms and Conditions, together with any Service Agreement or order form signed between the parties, constitute a legally binding agreement between the Client identified in that Service Agreement ("Client," "you") and Shift Intelligence ("Shift Intelligence," "we," "us," "our"), governing Client's access to and use of shiftintelligence.app (the "Site") and our AI-powered lead engagement and booking services (the "Services"). By accessing the Site, Client confirms it has read, understood, and agreed to be bound by these Terms and Conditions. We reserve the right to modify these Terms at any time; the updated version will be posted on the Site, and continued use after posting constitutes acceptance.
2. Client Access and Client Data
We grant Client a non-exclusive, non-transferable right to access the Site and use the Services during the term of the engagement, limited to Client's internal business use, through authorized users designated by Client. As between Shift Intelligence and Client, Client owns all right, title, and interest, including intellectual property rights, in Client's own data uploaded to or generated through the Services ("Client Data"). Client grants Shift Intelligence a non-exclusive, royalty-free, worldwide license to use, reproduce, and process Client Data solely to the extent necessary to provide the Services. Notwithstanding the foregoing, all knowledge, methods, or improvements that Shift Intelligence's AI systems develop or adapt through learning about Client's business and delivering the Services shall be the property of Shift Intelligence.
3. Shift Intelligence's Intellectual Property Rights
Client acknowledges that, as between Client and Shift Intelligence, Shift Intelligence owns all right, title, and interest in its intellectual property, including all source code, databases, functionality, software, workflows, website designs, and content on the Site (the "Content"), and all trademarks, service marks, and logos (the "Marks"), protected under U.S. and international intellectual property and unfair competition laws. Client shall not use the Services or Site beyond the scope granted here, and shall not, directly or indirectly: (a) copy, modify, or create derivative works of the Services or Site; (b) rent, lease, sell, sublicense, distribute, or otherwise make the Services or Site available to third parties; (c) reverse engineer, decompile, or otherwise attempt to derive source code from the Services; or (d) remove any proprietary notices.
4. Client Representations
By using the Site and Services, Client represents and warrants that: (1) all information Client submits is true, accurate, current, and complete; (2) Client will maintain and promptly update such information; (3) Client will comply with these Terms; (4) Client will not access the Site through automated or non-human means; (5) Client will not use the Site for any illegal or unauthorized purpose; (6) Client's use will not violate any applicable law or regulation; and (7) Client has obtained, and will maintain, all consent required by the TCPA or other applicable law to permit Shift Intelligence to contact Client's leads and customers on Client's behalf. If Client provides information that is untrue, inaccurate, or incomplete, Shift Intelligence may suspend or terminate Client's account and access.
5. Account Access
Client is responsible for maintaining the security of any credentials used to access the Site or integrated platforms (including Client's own GoHighLevel or calendar accounts), and is responsible for all activity conducted under Client's account.
6. Confidentiality
Either party (the "Disclosing Party") may disclose confidential business information to the other (the "Receiving Party") in connection with the Services, including trade secrets, business affairs, pricing, and the terms of this Agreement ("Confidential Information"). The Receiving Party shall, for three (3) years from receipt: (a) protect the Confidential Information with at least a commercially reasonable degree of care; (b) use it solely to exercise its rights or perform its obligations under this Agreement; and (c) not disclose it except to representatives who need to know it for that purpose. Confidential Information does not include information that becomes public, was already known, is independently developed, or must be disclosed by law.
7. Cancellation
If Services are terminated by either party, Client remains responsible for payment for all appointments scheduled through the Services up to the effective date of termination, and for any subscription fees accrued prior to termination.
8. Prohibited Activities
Client agrees not to: use information obtained through the Services to harass, abuse, or harm another person; use the Site in a manner inconsistent with applicable law; upload or transmit viruses or other harmful code; engage in automated scraping, data mining, or use of bots against the Site; impersonate another person; interfere with or disrupt the Site or its underlying networks; harass or threaten Shift Intelligence's employees or agents; attempt to bypass Site security measures; copy or adapt the Site's underlying software or code; or use the Site to build or support a competing product.
9. Warranties and Warranty Disclaimer
Shift Intelligence warrants that the Services will be provided in compliance with applicable law and will not knowingly contain malicious code. Except for this warranty, the Services are provided "AS IS," and Shift Intelligence disclaims all other warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement.
10. Feedback
Any suggestions, ideas, or feedback Client provides about the Site or Services are non-confidential and become the sole property of Shift Intelligence, which may use them for any purpose without compensation or attribution to Client.
11. Privacy Policy
Shift Intelligence cares about data privacy and security. Please review our Privacy Policy, which is incorporated into these Terms by reference. The Site and Services are operated from the United States; by using them, Client consents to having its data transferred to and processed in the United States, regardless of Client's location.
12. Termination by Shift Intelligence
Shift Intelligence reserves the right, in its sole discretion and without liability, to deny access to the Site or Services to any person for any reason, including breach of these Terms or applicable law, and may terminate or suspend Client's account and delete associated content at any time. A Client whose account has been terminated for cause may not re-register under its own name, a different name, or on behalf of a third party.
13. Modifications and Interruptions
Shift Intelligence reserves the right to change, modify, or discontinue the Site or Services at any time without notice, and is not liable for any loss or inconvenience arising from downtime, interruptions, or discontinuance.
14. Governing Law
These Terms and Client's use of the Site and Services are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.
15. Dispute Resolution
The parties agree to first attempt to resolve any dispute informally for at least thirty (30) days following written notice. Any dispute not resolved informally shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the place of arbitration in Illinois. This does not apply to disputes concerning intellectual property rights, unauthorized use, or claims for injunctive relief, which may be brought in a court of competent jurisdiction in Illinois. No claim related to the Site may be brought more than one (1) year after it arose.
16. Corrections
The Site may contain typographical errors or omissions. Shift Intelligence reserves the right to correct these and to update Site information at any time without notice.
17. Limitations of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIFT INTELLIGENCE WILL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST REVENUE, ARISING FROM CLIENT'S USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SHIFT INTELLIGENCE'S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT PAID BY CLIENT DURING THE SIX (6) MONTHS PRECEDING THE CLAIM. Some jurisdictions do not allow these limitations, in which case they may not fully apply.
18. Indemnification
Shift Intelligence will indemnify and hold Client harmless from third-party claims that Shift Intelligence's own intellectual property, as used in accordance with these Terms, infringes a third party's intellectual property rights, provided Client promptly notifies us and allows us sole control of the defense. Client will indemnify and hold Shift Intelligence harmless from third-party claims arising from Client's use of the Site, Client's breach of these Terms, or Client's violation of a third party's rights, including privacy rights.
19. Data Security
Shift Intelligence employs reasonable administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of Client Data, and will use Client Data solely to deliver the Services. Unless instructed by Client, we will not sell, share, or transfer Client Data to third parties except as required by law.
20. Data Backups
We perform routine backups of Site data; however, Client is solely responsible for its own data and activity conducted through the Services. Shift Intelligence is not liable for any loss or corruption of Client Data. Client may request its data at any time.
21. Electronic Communications
Using the Site, emailing us, or completing online forms constitutes electronic communication. Client consents to receive communications electronically and agrees that electronic signatures, agreements, and notices satisfy any legal requirement that they be in writing.
22. Force Majeure
Neither party is responsible for delay or failure in performance caused by circumstances beyond its reasonable control, including fire, flood, war, government order, or disruption of internet or communications services. The affected party shall give prompt notice and resume performance once the condition is resolved.
23. Miscellaneous
These Terms, together with any signed Service Agreement, constitute the entire agreement between Client and Shift Intelligence. A failure to enforce any provision is not a waiver of it. If any provision is found unenforceable, the remaining provisions remain in effect. No partnership, joint venture, or employment relationship is created by these Terms. Shift Intelligence may assign its rights and obligations under these Terms at any time.
24. Contact Shift Intelligence
To resolve a complaint or request further information, contact:
Shift Intelligence Chicago, Illinois, USA Email: [email protected] Phone: +1 (312) 576-2743